News & Notice

News & Notice
Subject KITA’s Call Centre Launch on July 15 Date 2009-07-01 10:08:56


KITA’s Call Centre Launch on July 15












Just one call, it makes possible to solve any problems about trade affairs.

In the call centre utilizing e-CRM system, the nine expert operators are working who have been trained professionally about all of the Korea International Trade Association’s main business such as the tradeKorea site, business matching services, membership and annual fee, the kita site and cyber trade campus. Unless they handle those matters firstly, they toss people in charge through e-CRM system according to cases and urgencies. This computerized system provides prompt and correct services to customers.

The ‘1566-5114’ trade-call-centre is the accomplishment of building e-CRM service system followed direction of the president of KITA, Hee-Beum Lee, to improve its customer service last year. KITA has been trying to enhance service qualities for company members and other trading corporations by sending ‘CEO report’ or other e-mail newsletter and even building e-CRM service system to communicate with users at the same time.

The centre runs Monday through Friday, 9 a.m. to 7 p.m.



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