A buyer from South East Asia sent an inquiry about portable air conditioners to tradeKorea.com. A matching specialist matched the buyer with a company called Weltem, which is one of the best professional manufacturers of cooling appliances located in Korea. Before the matching specialist found Weltem, the company had already been working on export planning, and participating in overseas marketing through tradeKorea.com.

With the support from a tradeKorea’s matching specialist with Weltem’s great product line and active negotiation, the buyer managed to send a purchase order only three months after the first step of business matching set off. As a result, Weltem received payment in advance and completed the shipment of the goods.

However, one problem suddenly arose on importing process. That is, due to incomplete shipping and other related documents, the products did not clear import custom procedures. In fact, the buyer had only dealt with domestic rental services before this transaction, and therefore had never had experience in importation.

While the buyer suffered from the delayed customs, the tradeKorea matching specialist went to great lengths to advise the buyer online and help them receive their goods, after checking all the documents required to clear local customs.

The buyer was very satisfied with Weltem’s products and gave us great feedback. The importer even stated that their products were more superior than the Chinese products they had used before. tradeKorea assists not only suppliers, but also buyers by providing coherent customer support where necessary to help ensure the successful importation of goods.