In October, 2014, a Turkish buyer sent an inquiry to tradeKorea saying that it wanted to import Korean dryer. In the afternoon of that day, considering the local time, a marching specialist at tradeKorea immediately contacted the buyer for the further information.

During the telephone communication, the marching specialist figured out that the buyer needed the “Industrial Freeze Dryer” in order to participate in the museum relics conservation project, which was ordered by the Museum of Kazakhstan. Particularly, the buyer requested a prompt assistance due to the imminent project deadline.

Through the online business matching system, the specialist at tradeKorea identified that Ilshin Biobase Co. Ltd. which has tried to export the ultra low temperature deep freezer in the past also manages freeze dryers. Afterwards, the matching specialist provided a matching service with the company right away. Even though it was a Korean holiday, the staff who is in charge of the matter at Ilshin Biobase immediately prepared all the information which was required by the buyer. The matching specialist of tradeKorea delivered all the information to the buyer without any delay.

The two companies instantly worked on price negotiations, etc with the close consultation supports from the matching specialist and the buyer promptly used all the materials in order to win the museum project. Since it was an urgent project, it was not easy for the buyer to import the product. However, the Turkish buyer finally placed an order for the freeze dryer produced by Ilshin Biobase in October. The buyer is satisfied with Korea’s high quality technology.