Support - FAQ | tradeKorea

FAQ

How Can We help?

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Sign Up
Q If want to sign up, is there a separate fee upon signing up?
A

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Availing of tradeKorea registration and services are free of charge.
Sign Up
Q I am a KITA.NET member, do I need to register separately for tradeKorea.com?
A

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Both websites are operated by the Korea International Trade Association, but they have different functions, so you must register separately for TradeKorea.com to use the services.
Sign Up
Q I signed up as a corporate member. Why hasn't anything changed?
A

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After registering as a corporate member, TradeKorea conducts a membership review. It takes 1-2 business days, so please wait for approval.
Sign Up
Q If you want to sign up, is there a separate fee upon signing up?
A

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Availing of tradeKorea registration and services are free of charge.
Change of member information
Q Can I change my ID?
A

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Change of ID is not allowed. You need to re-sign up after exiting your account. Please sign up using the path below [My TradeKorea] - [My Account]
Change of member information
Q I forgot my password. How can I reset it and access my account?
A

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If you have forgotten your ID/ password,
please send the information you entered when registering as a member to “Contact us”.
Item: name, email address
A temporary password will be sent to your email address.
* Change the password when logging into [My account]> [change password].
* If you do not remember the email you used to register,
Please send us your DUNS number or a copy of your business license to “Contact us”.

https://www.tradekorea.com/mytradekorea/myCompanyInfo.do
Edit member information
Q How do I edit member information?
A

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You can change your account information after logging in as a member on My TradeKorea. Please change it using the path specified below [Log in]> [My TradeKorea] > [My profile]

https://www.tradekorea.com/mytradekorea/myAcount.do
Duplicate member information
Q I have a history of previous membership registration, and I am told that I cannot join due to duplicate business number verification. What should I do?
A

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If you have an ID that has already been registered with your business number, please send a copy of your business license to “Contact us”. After confirmation, we will send you the account info. you already provided (ID, email address, temporary password).

https://www.tradekorea.com/supports/contactus.do
Withdrawal
Q I do not want to receive Trade Korea emails, what should I do?
A

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Sorry for the inconvenience
Please set up notifications using the path below [My TradeKorea] - [My Account] - [Cancel My TradeKorea Account]

https://www.tradekorea.com/mytradekorea/myCompanyInfo.do
Withdrawal
Q I am a business closure. I request that Trade Korea-related information be deleted. What should I prepare?
A

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Please send the following documents to “Contact us” in order to process your withdrawal.
> Power of attorney in the case of a proxy
> Copy of your business license

https://www.tradekorea.com/supports/contactus.do
Ai recommendation
Q There is no information in the browsing history at the top of the homepage.
A

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The product information you clicked the previous day while logged in gets saved in browsing history.
Ai recommendation
Q What service does the AI recommendation service provide?
A

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"This service analyzes activity information on the tradeKorea site and recommends customized products and exhibition halls.

AI recommendation process:

(Visit tradeKorea - Login – Site activities (click, search, interest registration, etc.) - Analysis of activity information in the AI system - Recommendation of products and online exhibition halls)

Do You Have Any Other Question?

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tradekorea@kita.net

You will receive a reply in 24 hours

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